Shipping & Returns

🚚 Every U.S. Standard Order Ships For Free!

(No minimum purchase required)

*Free standard U.S. shipping on all orders. Discount will automatically be applied at checkout.

- U.S. Standard: Free (2–5 business days)

- U.S. Expedited: FedEx 1–3 business days (Rates at checkout)

International: USPS 10–15 business days (Expedited available for select countries).

🎃 Need it by Halloween? Place your order by October 19th for free standard U.S. shipping, and by October 21st for Fedex expedited shipping. 

*Only one discount can be applied to each order. A promo code will not work alongside the free shipping discount, this will need to be applied to another order.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for items that were damaged during the shipment process, or if a mistake was made on your personalization only. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@craftedthoughtsgiftco.com

Please contact us before sending any return.
You may also contact us via our contact form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@craftedthoughtsgiftco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Custom products (such as special orders or personalized items) cannot be returned, however, we want you to love your piece! So again, in the event that we make a mistake on your personalization, or if the item was damaged during the shipping process, we will be happy to issue a refund. Please reach out any time, your satisfaction is of the highest importance.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us so that we can investigate the matter immediately.